Faqs

When you find the vacation home of your choice, you can either reserve the property online or speak with a member of our Reservations Team at (239) 472-4690. When making your reservation, all we require is a 20% deposit that is a non-refundable deposit, which is applied to your rental cost. The remaining balance is processed 60 days prior to check-in and is non-refundable at that point. Please note if the final payment falls on a Saturday, Sunday, or a holiday it will be charged the last business day prior to your final payment date. Guests are welcome to make payments with Visa, Master Card, or Discover credit cards and personal or certified checks.

Yes, the total includes taxes, the cleaning fee and processing fee.

Yes, you rent the specific unit that you pick. We believe that this is the best way to ensure you will be happy with your accommodations.

Yes, everything you see in the property photos is exactly as you will experience it when you check in.

Yes. After your initial 20% deposit, you can make payments up until 60 days before check-in, when the balance on your reservation is due. To make payments, you can contact our Front Desk Coordinator at (239) 472-4690.

• Dedicated Guest Services Team available before, during and after your stay.
• Free Wi-Fi in every home.
• Homes are professionally cleaned and maintained.
• Our homes are situated near world-class beaches, shopping and dining.

Please inquire within if you are traveling with groups. (239) 472-4690.

Only one discount/special can be applied to each reservation unless otherwise specified. Offers are not valid the week of a holiday unless otherwise specified. Holiday dates apply the weeks and the days surrounding New Year’s, Easter and Christmas.

Check-in time is after 4 p.m. Since we want to ensure everything is in good working order to make your stay enjoyable, please note that you will have access to your property at that time. Upon request, an early check-in may be arranged based on availability. An additional fee of $50 will apply to receive an early check-in to guarantee availability. Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property at the specified check out time for your destination on the date of your check out. Checkout time: 10AM Upon request, a late check out may be arranged based on availability. Note: An additional fee of $50 will apply to secure a late check out.

There is a required ARDI Fee for each reservation. The charge is $59.95. Accidental Rental Damages to Rental Property: Accidental rental damage protection (ARDI) is included for any damages or accidents, subject to exclusions and limitations that occur to the premises during your rental period up to $3000. Any damage or accident that is not covered under the policy will be the responsibility of the guest. The Company reserves the right to pursue the client for any repairs or expenses not covered by ARDI.

Cancellations must be confirmed in writing to [email protected]. The 20% rental reservation deposit is non-refundable, and cancellations made within 60 days or less of arrival will result in loss of all monies.

All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain [email protected] to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, 60 days from arrival. Door codes and directions will be sent within 1 hour before your arrival. If you have not received these emails and you have adjusted your spam filters, please contact our Guest Services Team at (239) 472-4690.

Travel insurance is available, to learn more contact us at (239) 472-4690.

Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you. For more details, contact our Guest Services Team at (239) 472-4690.

Upon check out we ask that you please refer to the house rules page within your packet. Failure to complete some of these tasks could result in an additional charge.

• Strip beds and begin wash cycle for sheets first
• Load and start dishwasher
• Bag any lose trash and refrigerator items in garbage bag and place in garbage can
• Turn off lights and fans
• Return Air Conditioning to 78F
• Lock doors

Occupancy may not exceed what is posted for each unit. Maximum occupancy includes infants and children. You can find the maximum occupancy listed on the property page for each individual property.

The televisions are supplied with Roku. Guests can download their own streaming services to the devices.

Yes, the community pool and hot tub is heated.

All the units at Signal Inn accept pets. An additional nonrefundable pet fee will be applied at the time of booking to cover potential damages and the additional cleaning at the end of your stay.

All of the units at Signal Inn have air conditioning and heat.

Yes, every unit has a fully equipped kitchen.

No, the units do not have telephones.

Yes, there are linens and towels provided in each home. All bedding is provided, towels, and beach towels are supplied.

No, the units are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge. A mid-stay clean includes washing all sheets and towels, cleaning the bathrooms and kitchen area, vacuuming and dusting, sweeping and mopping, and refreshing your starter paper products.

We do not leave any chemicals in the home but there is a mop, broom, dustpan, iron and ironing board in the property. At the very minimum your vacation home will be equipped with the following:

• Bed linens and pillows
• Bathroom towels and beach towels
• TV in Lounge and Master Bedroom
• Washer/Dryer
• Off-road parking
• 1 Roll of toilet paper in each bathroom and starter trash bags
• Fully equipped kitchen including – Stove/Range, Fridge/Freezer, Dishwasher, Microwave, Toaster, Blender, Electric, Kettle, Coffee Maker, Iron and Board, and Mop/Bucket/Broom

Additional supplies or replenishments will be the responsibility of the guest.

Yes, all of the units are non-smoking.

If you and your group will be arriving with more than two vehicles, or any oversized vehicles, please call our Guest Services Team in advance of your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, parking is not available at the properties for RVs, buses or trailers. Please contact our Reservations or Guest Services teams if you need to make specific parking arrangements.

We are not in any way affiliated with timeshares. The units are owned by individual investors, and we manage them on their behalf. You are never required to sit through a presentation. However, if you are interested in owning a vacation home of your own, we would be happy to discuss it with you.

Yes, we are licensed in Florida as a lodging provider and each unit is licensed by the state to be rented as a short-term rental property.

Our guest services line is open from 9am to 10pm, 7 days a week. (239) 472-4690

We are very experienced with guests arriving late at night or outside of office hours. Each unit at signal inn has an electronic lockbox. you will be provided with your unique entry code on the day of arrival.

All of the units at Signal Inn are maintained to a very high standard. We take great pride in our proactive approach to maintenance and this attitude reduces the likelihood of maintenance issues occurring during your stay. That said, issues do occasionally occur and for your peace of mind our maintenance staff are available 24 hours a day, 365 days a year to deal with any eventuality.

Signal Inn sits on its own private beach. The golden sand is just steps away from Signal Inn across a choice of 2 boardwalks.

For the latest Sanibel Island news and updates, please visit https://www.sanibelisland.com/.